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Shipping policy

Verano Collective Shipping Policy

Thank you for shopping at Verano Collective, your go-to destination for swimwear. We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please take a moment to familiarise yourself with our shipping policy to ensure a smooth and enjoyable shopping experience.

 

1. Shipping Destinations

We proudly serve customers worldwide. Whether you're in Australia or anywhere else in the world, Verano Collective is dedicated to delivering our high-quality swimwear to your doorstep.

 

2. Shipping Providers

To ensure timely and secure delivery, we partner with two reputable shipping providers:

  • Australia Post: For domestic orders within Australia.
  • DHL: For international orders, delivering to customers around the globe.

 

3. Processing Time

All orders are processed within 1-2 business days from the date of purchase. During peak seasons or promotions, processing times may be extended. We appreciate your patience during these times.

 

4. Shipping Times

Shipping times may vary depending on your location and the selected shipping provider:

  • Within Australia: Expect your order to arrive within 2-7 business days.
  • International: International shipping times vary based on your location. Typically, international orders will arrive within 7-14 business days. Please note that customs procedures may occasionally lead to further delays.

 

5. Shipping Costs

Shipping costs are calculated based on your shipping destination and the weight of your order. The shipping costs will be displayed during the checkout process, allowing you to review them before completing your purchase.

 

6. Tracking Your Order

We provide tracking information for all orders. You will receive an email with a tracking number once your order is shipped. You can use this tracking number to monitor the progress of your delivery.

 

7. Customs and Duties

For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information on potential fees.

 

8. Lost or Damaged Items

In the rare event that your order is lost or damaged during transit, please contact our customer support team at info@veranocollective.com.au within 10 days of receiving your shipping confirmation email. We will assist you in resolving the issue.

 

9. Delivery Address

Please ensure that the delivery address provided is accurate and complete. Verano Collective is not responsible for orders that are lost or delayed due to incorrect addresses provided by the customer.

 

10. Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact our customer support team at info@veranocollective.com.au as soon as possible. We will do our best to accommodate your request if your order has not yet been processed or shipped.

 

11. Returns and Exchanges

For information regarding returns and exchanges, please refer to our Return Policy.

At Verano Collective, we aim to provide exceptional customer service. If you have any questions or concerns about our shipping policy, please do not hesitate to reach out to our customer support team at info@veranocollective.com.au. We're here to assist you.

Thank you for choosing Verano Collective for your swimwear essentials. We look forward to serving you and hope you enjoy our products as much as we enjoy creating them.